What payment methods do you accept?
- Mastercard
- Visa
- American Express
- Apple Pay
- Google Pay
How long will it take to get my order?
How do I begin a return/refund?
My order has been cancelled, why?
Your cancellation email will state the reason your order has been cancelled.
What do I do if my order hasn't been delivered yet?
If you are still within our despatch window, we kindly ask you to be patient whilst we despatch your order.
If not, and it has been atleast 3 days after the expected delivery, please contact us by clicking here.
What do you class as a “working day”?
A working day is classed as Monday to Friday where there is no public holiday.
I ordered something, but haven't gotten a confirmation email?
Please check your "Junk", "Spam" or "Miscellaneous" folder in your emails. If you can still not find it, please contact us by clicking here.
What do I do if I am missing item(s) from an order/receive faulty or the wrong items?
For large orders we may split them over two packages.
If an item is missing, please contact customer support with your order number and missing item by clicking here.
When will you have an item back in stock?
Keep an eye on our Instagram page (@eviorclothing) for any news on product releases and restocks, or alternatively you may subscribe to our newsletter.
Are there any extra costs for orders outside the UK?
We ship our packages DDU (Duties Delivered Unpaid), and if an order is being delivered to an address outside of the UK, additional import fees may need to be paid in order to release your parcel. Unfortunately, we cannot be responsible for any additional import charges charged by your country's import laws, and those are the responsibility of the customer. If these fees aren't paid by the customer and the order is safely returned to us, customers will be refunded the original order amount less postage fees and any additional duty and handling fees incurred. Please note we cannot be held responsible for any missing parcels or delayed parcels that are not safely delivered back to us that are a result of rejected parcels or failed customs and taxes payment attempts.